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Ráncang Bangun Aplikasi AnaIisis Kepuasan Pelanggan páda Speedrocky fitness center Surabaya
M. Ghozali Rafsanjani, Sulistiowati Sulistiowati, Julianto Lemantara
Abstract
<ém>Speedrocky Fitness center Surabaya is a organization which involved in fitness services. Structured on survey, there nevertheless a issue that they still put on't have questionnaire which capable to calculate customer fulfillment against program that Speedyrocky Gym Surabaya provides. This issue create difference between member's requirement and associate's fulfillment. The problem also affects thereducing number of overall members every month and also each seasonBased on the present troubles, Speedrocky Fitness center Surabaya requires customer fulfillment analysis program that helps in calculating the degree of consumer satisfaction. Applications created making use of gap analysis technique to calculate the level to the distance between the anticipations with the level of client satisfaction, so that helps to determine the degree of service of Speedrocky Fitness center Surabaya. Test outcome shows program which produced can help administrators in producing questionnaire furthermore digesting questionnaire solution data from the members, so that proprietor can discover out what his members desire. More, this program can assist owner in making decision for the following period in appropriate with members desire so that it can enhance service quality. All these issues can be demonstrated by analysis result that it desires enhancement from parking sector and employee quality.ém>